FAQs
Canon+ will replace the existing Canon app.
We need your help to transfer your existing subscription to the old Canon app.
1
Create a Canon+ account.
Existing subscribers must create a new Canon+ account with the current email tied to your subscription.
If you made an account in the old app with an email and password, use the same email.
Didn't make an account in the old app? Open your app store, click on your profile photo, and use the email listed.
This will help us transfer your subscription.
2
Transfer my subscription to Canon+
Once you sign up for Canon+ with the same email as your old Canon app account, you can now click "Restore Purchases".
If you don't see, "Restore Purchases", you must create an account using the email tied to the old Canon App.
3
How do I manage my subscription?
If you transferred an existing Apple or Google subscription, then you will continue to manage your subscription via Apple Billing or Google Play.
If you transferred a subscription that you bought on Canon’s website, contact us for help to cancel or make changes.
If you signed up for a new subscription on Canon+, you can manage that subscription on the Canon+ account menu.
I already have an account on the original Canon app. Do I need to create an account for Canon+?
Yes, even existing subscribers will need to create a new Canon+ account.
If you already created an account for the original Canon app (either within the app or online after purchasing a subscription from Canon’s website), then we recommend signing up for Canon+ with the same email you used on the Canon app. This will help us transfer your subscription.
I didn't create an account in the old Canon app. What do I do?
If you subscribed for full access in the old app, your subscription is tied to your app store email. Open your app store, click on your profile photo, and use the email listed to make a Canon+ account.
After you create an account, you'll be asked to verify your email, so check your inbox. Then you can manage your subscription and click "Restore Purchases" to access all of Canon+.
Will my in-progress, saved, and downloaded content carry over and sync to Canon+?
We are releasing an update soon to transform the old Canon app to Canon+. When you update, you will gain access to Canon+ on desktop and mobile and transfer your account.
Your in-progress and saved and downloaded content will be lost. So please take notes, screenshots, or recordings of your current progress. Canon+ has a much more robust library of in-progress and saved items.
Downloadable content is in the works.
What will happen to the old Canon App on Apple TV, Roku, Amazon Fire, etc.?
You can continue to stream old Canon app content until November 2022. We are releasing an update soon to transform the old Canon app to Canon+. When you update, you will gain access to Canon+ on desktop and mobile and we will transfer your account to Canon+. The update will transform your mobile app into Canon+ so you can't access the old app on your mobile or tablet devices anymore.
Streaming on tv's and casting is in the works.
I clicked "Restore Purchases" but still can't access content. What do I do?
Cancel your existing subscription and sign up for Canon+.
Annual Subscribers
We don’t recommend cancelling if you have an annual subscription because there’s no guarantee Apple or Google will give you a refund. Restoring purchases is the only way in the app to keep your annual subscription, so contact us to restore your annual access. But first, follow these steps.
1) Launch the Canon app
2) Tap the app settings icon (...),
3) Tap "Activate Subscription".
4) Screenshot the confirmation that you are subscribed.
5) Click the button below to email the screenshot to us.
Monthly Subscribers
Cancel your existing subscription, create a Canon+ account, and start a 30-day free trial.
Follow these instructions to cancel for Androids and these instructions to cancel for Apple devices. Or click here to email [email protected] to cancel subscriptions bought on the website.
Canon+ will replace the existing Canon app.
So we don’t recommend you sign up in the old Canon app. Soon we'll release an update to the old app that turns it into Canon+ and migrates your account.
For now, sign up for a Canon+ account.
Canon+ will replace the existing Canon app.
We need your help to transfer your existing account.
What is Canon+?
Canon+ is a tool for you to use to train and entertain, to educate and enjoy—a one-stop shop for high quality and faithful content.
It is a cancel-proof tool to help you build Kingdom culture in the home, the church, and the public square.
Canon Press’s mission is to be the outfitters of the reformation and to share all of Christ for All of Life for All the World. Canon+ is our next big leap forward toward that goal.
How do I access Canon+?
Click below to visit Canon+ on your desktop, tablet, or phone.
If you are new, current, or past Canon app subscriber, please read the rest of this FAQ first so we can help you transfer your existing accounts to sync streaming progress across devices and transfer your subscription to access all content on Canon+.